Faq

• Because you are important to us, and we want to dedicate all the attention you deserve.
• Because the evaluation of your watch's restoration requires a calm and distraction-free environment;
• Because this way, we can ensure a safer environment for your watch.

The average return time is subject to variations and is consistent based on the type of work, the complexity of the intervention, and the potential need for spare parts that may not always be available on-site.

Unfortunately, due to the high volume of work and the complexity of some processes, we do not typically photograph the restoration process. However, you may be contacted during the work to assess, together with the technician, any decisions regarding the restoration; in this case, we will send explanatory photos of the issue.

Pendulum laboratorio relies on secure couriers or standard carriers, ensuring insurance on every package shipped. We are able to cover all of Europe within 72 hours. Except for shipments with armored secure couriers, each package is provided with a tracking number so that the customer can independently monitor the progress of the delivery.

We are at your disposal for a personalized estimate.

To ensure a dynamic and timely service, we prefer to keep a written record of all conversations. This guarantees complete transparency for the customer and allows us to minimize any errors.

Unless otherwise communicated to the customer, the spare parts we use are always original. This allows us to maintain a high quality standard.

Certainly, it will be a pleasure for us to welcome you in person. We will be able to confirm the appointment after contact and preparation of the estimate, in order to optimize the timing and become familiar with the watch you will leave with us in advance.

Our facility boasts extremely high-security systems. The choice to operate by appointment only and be closed to the public further reduces risks. Your watches will be in good hands.